{"id":1134,"date":"2024-08-28T18:26:53","date_gmt":"2024-08-28T09:26:53","guid":{"rendered":"https:\/\/tokyofacilities.com\/?page_id=1134"},"modified":"2025-01-29T17:48:31","modified_gmt":"2025-01-29T08:48:31","slug":"qa","status":"publish","type":"page","link":"https:\/\/tokyofacilities.com\/en\/qa\/","title":{"rendered":"Q&amp;A"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p><ul class=\"bogo-language-switcher list-view\"><li class=\"en-GB en current first\"><span class=\"bogoflags bogoflags-gb\"><\/span> <span class=\"bogo-language-name\"><a rel=\"alternate\" hreflang=\"en-GB\" href=\"https:\/\/tokyofacilities.com\/en\/wp-json\/wp\/v2\/pages\/1134\/\" title=\"English\" class=\"current\" aria-current=\"page\">English<\/a><\/span><\/li>\n<li class=\"ja last\"><span class=\"bogoflags bogoflags-jp\"><\/span> <span class=\"bogo-language-name\"><a rel=\"alternate\" hreflang=\"ja\" href=\"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/pages\/1134\/\" title=\"Japanese\">\u65e5\u672c\u8a9e<\/a><\/span><\/li>\n<\/ul>\n\n\n<div id=\"sgb-css-id-3\">\n<div class=\"wp-block-sgb-full-bg alignfull\"><div class=\"sgb-full-bg sgb-full-bg--first-no-margin\" style=\"margin-top:0rem;margin-bottom:0rem;padding-top:3rem;padding-bottom:3rem\"><div class=\"sgb-full-bg__cover alignfull\" style=\"background-color:#fafafa\"><\/div><div class=\"sgb-full-bg__shade\" style=\"background-color:rgba(0, 0, 0, 0)\"><\/div><div class=\"sgb-full-bg__content\"><div id=\"sgb-css-id-1\" style=\"--sgb--custom--custom-icon: fas fa-question;--sgb--custom--icon-size: 25;--sgb--custom--icon-padding: 2.4;--sgb--custom--icon-color: #ffffff;--sgb--custom--icbg-color: #6f2441;--sgb--custom--box-radius: 50;--sgb--custom--box-margin: 0.3;--sgb--custom--icon-locate: center;\">\n<div class=\"wp-block-sgb-custom\"><div><div class=\"cicon\"><i class=\"fas fa-question fa-fw\" aria-hidden=\"true\" style=\"width: calc(var(--sgb--custom--icon-size,1)* 2.4px); height: calc(var(--sgb--custom--icon-size,1)* 2.4px);\"><\/i><\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-2\">\n<h2 class=\"wp-block-sgb-headings sgb-heading\" id=\"i-0\"><span class=\"sgb-heading__inner sgb-heading--type1 sgb-heading__inner--center\" style=\"background-color:transparent;border-color:transparent;font-size:1.4em;text-align:center\"><span class=\"sgb-heading__text\" style=\"color:#333\">Reservations<\/span><\/span><\/h2>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-9592fa68-ec69-476c-bb7a-b75c25117f10\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-9592fa68-ec69-476c-bb7a-b75c25117f10\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Is it possible to make a provisional reservation?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, a provisional reservation is possible up to one month prior to your desired date. However, please kindly note the following:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30fbIn the event that another customer inquires about the same date and wishes to make a confirmed booking, we will require you to decide whether to proceed with a formal reservation or cancel within two business days.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-8f848148-bbce-4149-b4c3-370bd8f98433\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-8f848148-bbce-4149-b4c3-370bd8f98433\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>How can I check the availability of the venue?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> You may inquire about the availability of the venue by submitting your request through the contact form on our website\u2019s <a href=\"https:\/\/tokyofacilities.com\/en\/contact-us\/\" data-type=\"page\" data-id=\"1073\">Contact page<\/a>. We will promptly check the availability and respond to you.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-6a6ad9b5-f44a-41dc-a584-928ff29589c2\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-6a6ad9b5-f44a-41dc-a584-928ff29589c2\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Could you please explain the process for making a confirmed reservation?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Upon receiving your decision to proceed with the booking, our representative will provide you with a Facility Use Application Form. To finalize your reservation, please complete and return the form with all the required details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please be aware that a cancellation fee will apply if you decide to cancel after making a confirmed reservation.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-6ddc445b-4525-4133-9bcf-9d2bdaf682e7\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-6ddc445b-4525-4133-9bcf-9d2bdaf682e7\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Is it possible to arrange a site visit?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> We would be pleased to arrange a site visit for you, subject to the venue\u2019s availability. Please feel free to reach out to us for more details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To schedule a visit, kindly submit your request, including your preferred room and other specifics, via the inquiry form. Our representative will then contact you to arrange the visit.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-b448e886-0b29-4f40-89c2-2c05120f831d\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-b448e886-0b29-4f40-89c2-2c05120f831d\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Can the venue be used for events?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, the venue is available for events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide detailed information about your event through the inquiry form, and our representative will be in touch with you shortly.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-a24c6941-9055-444b-affe-f45840118322\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-a24c6941-9055-444b-affe-f45840118322\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Is it possible to rent only the equipment?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> We regret to inform you that we do not offer equipment rental independently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Equipment rental is available exclusively to customers using our facility or those utilizing services at external venues in conjunction with our offerings.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-6\">\n<div class=\"wp-block-sgb-full-bg alignfull\"><div class=\"sgb-full-bg sgb-full-bg--first-no-margin\" style=\"margin-top:0rem;margin-bottom:0rem;padding-top:3rem;padding-bottom:3rem\"><div class=\"sgb-full-bg__cover alignfull\" style=\"background-color:#fafafa\"><\/div><div class=\"sgb-full-bg__shade\" style=\"background-color:rgba(0, 0, 0, 0)\"><\/div><div class=\"sgb-full-bg__content\"><div id=\"sgb-css-id-4\" style=\"--sgb--custom--custom-icon: fas fa-question;--sgb--custom--icon-size: 25;--sgb--custom--icon-padding: 2.4;--sgb--custom--icon-color: #ffffff;--sgb--custom--icbg-color: #6f2441;--sgb--custom--box-radius: 50;--sgb--custom--box-margin: 0.3;--sgb--custom--icon-locate: center;\">\n<div class=\"wp-block-sgb-custom\"><div><div class=\"cicon\"><i class=\"fas fa-question fa-fw\" aria-hidden=\"true\" style=\"width: calc(var(--sgb--custom--icon-size,1)* 2.4px); height: calc(var(--sgb--custom--icon-size,1)* 2.4px);\"><\/i><\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-5\">\n<h2 class=\"wp-block-sgb-headings sgb-heading\" id=\"i-1\"><span class=\"sgb-heading__inner sgb-heading--type1 sgb-heading__inner--center\" style=\"background-color:transparent;border-color:transparent;font-size:1.4em;text-align:center\"><span class=\"sgb-heading__text\" style=\"color:#333\">Technical<\/span><\/span><\/h2>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-553df9c3-fa22-4663-80f1-4761f19c4f5d\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-553df9c3-fa22-4663-80f1-4761f19c4f5d\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>How is a fully online hearing conducted?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> When using our facility for a fully online hearing, the following options are available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Witness Examination with Online Participation:<\/strong> By utilizing our venue, we can set up surveillance cameras to monitor for any misconduct from all angles, and provide camera and equipment configurations to ensure there is no unauthorized coaching.<\/li>\n\n\n\n<li><strong>Participation of Arbitrators Only:<\/strong> There are cases where only arbitrators participate from the facility. This is suitable when arbitrators are required to gather at a single location.<\/li>\n\n\n\n<li><strong>Use by One Party\u2019s Representatives, Clients, or Witnesses Only:<\/strong> It is possible for only the claimant or the respondent to use the venue.<\/li>\n\n\n\n<li><strong>Support for Online Consecutive Interpretation and Sign Language Interpretation:<\/strong> Interpreters can come to the facility and proceed using stable equipment setups.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-a3658611-0dd9-4c09-bf61-3deda88048b4\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-a3658611-0dd9-4c09-bf61-3deda88048b4\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Is it possible to add equipment on the day of the hearing?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> As a general rule, additional equipment can be arranged if it is available. However, please note that we may not be able to accommodate last-minute changes for complex wiring or significant adjustments to the current setup, especially just before the event begins. External rental equipment cannot be arranged on the day, so we kindly ask you to consider your requirements in advance.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-69e104b9-6ab6-42d7-a53d-37069f9a40c5\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-69e104b9-6ab6-42d7-a53d-37069f9a40c5\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>I am not sure what is needed for an online hearing. Can you assist?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> We would be happy to discuss your specific needs and provide various suggestions, including equipment setup and other requirements. Please feel free to contact us for consultation.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-40a2342a-965d-46cb-877f-a51954f0eb5b\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-40a2342a-965d-46cb-877f-a51954f0eb5b\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Will you be able to provide immediate support in case of equipment issues or technical difficulties?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, we have technical specialists on-site at all times, ensuring prompt assistance in the event of any issues.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-eff3214c-3826-4f68-9188-7841b43f8b6f\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-eff3214c-3826-4f68-9188-7841b43f8b6f\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Is WiFi available?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, we provide a dedicated wired LAN (available only in the Hearing Room) and WiFi access. The WiFi ID and password will be available on the desk in every room.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-51d2c1ff-fddf-40d1-b0c6-425132d8432e\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-51d2c1ff-fddf-40d1-b0c6-425132d8432e\" style=\"color:#333;background-color:#FFF\"><strong>Q: <\/strong>Can I use Office software on the rental PCs?<\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> The rental PCs come with Microsoft Office 365 or Office 2019 pre-installed. If you require any additional software, please let us know in advance, and we will do our best to accommodate your needs.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-9\">\n<div class=\"wp-block-sgb-full-bg alignfull\"><div class=\"sgb-full-bg sgb-full-bg--first-no-margin\" style=\"margin-top:0rem;margin-bottom:0rem;padding-top:3rem;padding-bottom:3rem\"><div class=\"sgb-full-bg__cover alignfull\" style=\"background-color:#fafafa\"><\/div><div class=\"sgb-full-bg__shade\" style=\"background-color:rgba(0, 0, 0, 0)\"><\/div><div class=\"sgb-full-bg__content\"><div id=\"sgb-css-id-7\" style=\"--sgb--custom--custom-icon: fas fa-question;--sgb--custom--icon-size: 25;--sgb--custom--icon-padding: 2.4;--sgb--custom--icon-color: #ffffff;--sgb--custom--icbg-color: #6f2441;--sgb--custom--box-radius: 50;--sgb--custom--box-margin: 0.3;--sgb--custom--icon-locate: center;\">\n<div class=\"wp-block-sgb-custom\"><div><div class=\"cicon\"><i class=\"fas fa-question fa-fw\" aria-hidden=\"true\" style=\"width: calc(var(--sgb--custom--icon-size,1)* 2.4px); height: calc(var(--sgb--custom--icon-size,1)* 2.4px);\"><\/i><\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-8\">\n<h2 class=\"wp-block-sgb-headings sgb-heading\" id=\"i-2\"><span class=\"sgb-heading__inner sgb-heading--type1 sgb-heading__inner--center\" style=\"background-color:transparent;border-color:transparent;font-size:1.4em;text-align:center\"><span class=\"sgb-heading__text\" style=\"color:#333\">Related to the day of the hearing<\/span><\/span><\/h2>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-e35858c6-f415-4983-b3b6-573e37279947\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-e35858c6-f415-4983-b3b6-573e37279947\" style=\"color:#333;background-color:#FFF\"><strong>Q: Can I send packages in advance of my use of the facility?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, it is possible. Due to management procedures, we kindly ask that any packages arrive by 4:00 PM on the business day before your scheduled use. Please inform us in advance of the number of packages and their tracking numbers.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-cdf9fc6d-435a-4b48-a285-f4ccc123adbe\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-cdf9fc6d-435a-4b48-a285-f4ccc123adbe\" style=\"color:#333;background-color:#FFF\"><strong>Q: Can I send parcels via courier after using the facility?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, it is possible. If you would like the facility to arrange a courier, please use the waybill provided by TFAH (personal waybills are not accepted).<br>For same-day pick-up, you must confirm the number of packages by 3:00 PM and have the parcels ready by 5:00 PM. If this is not possible, the parcels may be sent on the following business day. We appreciate your understanding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that shipping fees will be billed to the applicant after usage. If the billing details need to be changed, please consult TFAH staff directly.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-54cb3a1f-2894-4602-837a-a26d4b3c0b60\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-54cb3a1f-2894-4602-837a-a26d4b3c0b60\" style=\"color:#333;background-color:#FFF\"><strong>Q: Is it possible to use TFAH services outside the facility?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, we can provide services at alternative venues by bringing in technical equipment and other necessary items. However, please note that availability may depend on the venue specifications and the service requirements. For further details, please contact us via the inquiry form.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-6814e63f-74bf-47eb-9fcb-7ec9dd58d520\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-6814e63f-74bf-47eb-9fcb-7ec9dd58d520\" style=\"color:#333;background-color:#FFF\"><strong><strong>Q: I would like to shred documents after use. Do you have shredding services available?<\/strong><\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> We offer document dissolution services. We will securely collect your documents and ensure their complete destruction. If you prefer to shred the documents yourself, external rental of a shredder will be required in advance. Please feel free to ask our staff for assistance.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-2112c03a-a086-4a16-af55-bee741915f95\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-2112c03a-a086-4a16-af55-bee741915f95\" style=\"color:#333;background-color:#FFF\"><strong>Q: How early can we enter the venue on the day of the event?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Entry and exit will be according to your reserved time.<br>Please make your reservation with time for setup and cleanup in mind. Additionally, please note that extensions on the day of the event may not be possible. We appreciate your understanding.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-b76cddaf-c7bd-4296-9807-04855e25e1c7\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-b76cddaf-c7bd-4296-9807-04855e25e1c7\" style=\"color:#333;background-color:#FFF\"><strong>Q: How is the venue setup and cleanup of equipment handled?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> The furniture layout and any rented equipment will be set up prior to your entry, based on prior discussions. However, any equipment or items you bring will need to be set up during your reserved time.<br>There is no need to restore the venue to its original condition after use.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-81b32173-89c1-42a3-a80b-2e8c2b3d8e1e\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-81b32173-89c1-42a3-a80b-2e8c2b3d8e1e\" style=\"color:#333;background-color:#FFF\"><strong>Q: Can I make copies or print data at the venue?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Yes, copies are available for a fee (<a href=\"https:\/\/tokyofacilities.com\/en\/use-of-facility\/\" data-type=\"page\" data-id=\"1158\">please refer to the price list<\/a>).<br>For copying, simply provide the original document to our staff, and we will make the copies. Please specify whether you need single or double-sided, color or black-and-white copies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For data printing, you can either provide the data to TFAH staff or insert a USB drive into the printer (PDF, Word, or other formats). We also have USB drives available for rent.<br>If you prefer to use a rental PC (available for a fee), you can also print directly from there.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-12\">\n<div class=\"wp-block-sgb-full-bg alignfull\"><div class=\"sgb-full-bg sgb-full-bg--first-no-margin\" style=\"margin-top:0rem;margin-bottom:0rem;padding-top:3rem;padding-bottom:3rem\"><div class=\"sgb-full-bg__cover alignfull\" style=\"background-color:#fafafa\"><\/div><div class=\"sgb-full-bg__shade\" style=\"background-color:rgba(0, 0, 0, 0)\"><\/div><div class=\"sgb-full-bg__content\"><div id=\"sgb-css-id-10\" style=\"--sgb--custom--custom-icon: fas fa-question;--sgb--custom--icon-size: 25;--sgb--custom--icon-padding: 2.4;--sgb--custom--icon-color: #ffffff;--sgb--custom--icbg-color: #6f2441;--sgb--custom--box-radius: 50;--sgb--custom--box-margin: 0.3;--sgb--custom--icon-locate: center;\">\n<div class=\"wp-block-sgb-custom\"><div><div class=\"cicon\"><i class=\"fas fa-question fa-fw\" aria-hidden=\"true\" style=\"width: calc(var(--sgb--custom--icon-size,1)* 2.4px); height: calc(var(--sgb--custom--icon-size,1)* 2.4px);\"><\/i><\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-11\">\n<h2 class=\"wp-block-sgb-headings sgb-heading\" id=\"i-3\"><span class=\"sgb-heading__inner sgb-heading--type1 sgb-heading__inner--center\" style=\"background-color:transparent;border-color:transparent;font-size:1.4em;text-align:center\"><span class=\"sgb-heading__text\" style=\"color:#333\">Other questions<\/span><\/span><\/h2>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-26b4919a-4f4e-441c-b766-2fa5e6c5589b\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-26b4919a-4f4e-441c-b766-2fa5e6c5589b\" style=\"color:#333;background-color:#FFF\"><strong>Q: What are your business hours?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Reservations can be made on weekdays from 9:00 AM to 6:00 PM.<br>Event bookings are available 24 hours a day, 365 days a year. However, please note that there may be restrictions on building access during nighttime hours or on holidays. We will provide further details when you make your reservation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Please note that certain dates may be unavailable due to building inspections.<\/em><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-2f5cf9de-cee3-4676-8b40-1b9e49f39c70\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-2f5cf9de-cee3-4676-8b40-1b9e49f39c70\" style=\"color:#333;background-color:#FFF\"><strong>Q: Are there any beverage vending machines available?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> There are no vending machines within our facility.<br>Please use the <a href=\"https:\/\/www.arkhills.com\/gourmet_shops\/0042.html\" target=\"_blank\" rel=\"noreferrer noopener\">Seijo Ishii store<\/a> or <a href=\"https:\/\/www.arkhills.com\/gourmet_shops\/0033.html\" target=\"_blank\" rel=\"noreferrer noopener\">Starbucks Caf\u00e9<\/a> located on the first floor of the building. Both stores are outside the building\u2019s security gates. If you exit the security gate and need to re-enter, please inform the gate security and keep your entry pass with you.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-2d3065a0-3e2e-46a6-a6e4-51f6ad597edf\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-2d3065a0-3e2e-46a6-a6e4-51f6ad597edf\" style=\"color:#333;background-color:#FFF\"><strong>Q: Is there a smoking area at the venue?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> There is no smoking area within our facility.<br>However, there is a designated smoking room for heated tobacco on the second floor of the Ark Mori Building. Please refer to this floor map.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the second floor, please exit the first-floor security gate and take the escalator. If you exit the security gate and need to re-enter, please inform the gate security and keep your entry pass with you.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-f21bec8d-ce53-47ff-83bf-ea8c55cabdd3\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-f21bec8d-ce53-47ff-83bf-ea8c55cabdd3\" style=\"color:#333;background-color:#FFF\"><strong>Q: Is there a multi-purpose restroom available?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> There is no multi-purpose restroom within our facility.<br>We kindly ask that you use the multi-purpose restroom located on <a href=\"https:\/\/www.arkhills.com\/floor_map\/ark_mori.html\" target=\"_blank\" rel=\"noreferrer noopener\">the first floor of the Ark Mori Building<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you exit the security gate and need to re-enter, please inform the gate security and keep your entry pass with you.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-7b27f2df-2560-48cf-8001-12f3020168c6\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-7b27f2df-2560-48cf-8001-12f3020168c6\" style=\"color:#333;background-color:#FFF\"><strong>Q: How is the payment for usage handled?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Payments can be made after usage if the applicant is a law firm or similar entity. The payment deadline is set for the end of the month following your usage.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-6cc7ecaf-d1b6-4a3f-940b-b2b1d3b16386\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-6cc7ecaf-d1b6-4a3f-940b-b2b1d3b16386\" style=\"color:#333;background-color:#FFF\"><strong>Q: How can we split the venue usage fee with another party?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> We can issue separate invoices with different details and billing names.<br>Please inform us of the agreed-upon split with the other party.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the details, we may ask you to revise and resubmit the application form. We appreciate your understanding.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-sgb-accordion sgb-acc\"><input id=\"toggle-checkbox-bcc1c2f8-4a43-4b6d-b3c4-82360a100157\" class=\"sgb-acc__input\" type=\"checkbox\"><label class=\"sgb-acc__title\" for=\"toggle-checkbox-bcc1c2f8-4a43-4b6d-b3c4-82360a100157\" style=\"color:#333;background-color:#FFF\"><strong>Q: Is there a place where we can take a break?<\/strong><\/label><div class=\"sgb-acc__content sgb-acc__content--save\">\n<p class=\"wp-block-paragraph\"><strong>A:<\/strong> While breaks can be taken within the rented rooms of our facility, there is also an area called Karajan Plaza on the second floor of the building, which is equipped with chairs and tables for free use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the second floor, please exit the first-floor security gate and take the escalator. If you exit the security gate and need to re-enter, please inform the gate security and keep your entry pass with you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/tokyofacilities.com\/wp-content\/uploads\/2024\/06\/\u30a2\u30fc\u30af\u30ab\u30e9\u30e4\u30f3\u5e83\u5834300.jpg\" alt=\"\" class=\"wp-image-656\"><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div id=\"sgb-css-id-13\" style=\"--sgb--custom--btn-width: 3.8;--sgb--custom--btn-height: 14.4;--sgb--custom--font-size: 14;--sgb--custom--bg-color: #6f2441;--sgb--custom--text-color: #ffffff;--sgb--custom--top-position: 37;--sgb--custom--box-radius: 10;\">\n<div class=\"wp-block-sgb-custom\"><div>\n\n<div class=\"nj-fixed-menu nj-fixed-menu__right  nj-fixed-menu__invisible nj-fixed-menu__shadow\">\n\t<a href=\"https:\/\/tokyofacilities.com\/en\/contact-us\/\" rel=\" \" class=\"nj-fixed-menu__btn\"><i class=\"fas fa-balance-scale icon-before\" aria-hidden=\"true\"><\/i>Contact us<i class=\"fas fa-balance-scale icon-after\" aria-hidden=\"true\"><\/i>\n\t<\/a>\n\t<\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_GB","_original_post":"https:\/\/tokyofacilities.com\/?page_id=42","footnotes":""},"class_list":["post-1134","page","type-page","status-publish","en-GB","entry","nothumb"],"_links":{"self":[{"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/pages\/1134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/comments?post=1134"}],"version-history":[{"count":20,"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/pages\/1134\/revisions"}],"predecessor-version":[{"id":1896,"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/pages\/1134\/revisions\/1896"}],"wp:attachment":[{"href":"https:\/\/tokyofacilities.com\/wp-json\/wp\/v2\/media?parent=1134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}